Support

Support for the EasyTask app on Android, iOS and the web.

Something not working? Most problems have a quick fix below. If none of them is yours, write to us — a person reads it.

Email support +91 75728 57390 WhatsApp

What to expect

We reply to email within one working day, usually the same day.
Phone and WhatsApp are answered Monday to Saturday, 10:00–19:00 IST.
Something that stops your team working entirely, we pick up straight away — say so in the subject line.

Reporting a problem

Send these and we can usually fix it on the first reply instead of the third:

what you did, what you expected, and what happened instead;
a screenshot or screen recording, if there is anything to see;
your phone model and OS version, or your browser;
the app version, from Profile → About;
the workspace name and the mobile number you sign in with;
roughly when it happened — it helps us find it in the logs.

Open a pre-filled support email with those prompts already in it.

Please do not send us your OTP, and we will never ask you for it. Anyone who does is not us.

I am not receiving the OTP

Check the number you typed, including the country code, and that the SIM is in a device with signal.
Wait for the timer to run out and tap resend. Repeated requests in a short window are rate-limited.
On Android, the code auto-fills only if you allowed the SMS permission. Without it, open your messages and type the six digits in — everything else works the same.
Check that your operator has not filtered the message as spam.
Still nothing after a few minutes? Call us and we will verify the account manually.

I am not getting notifications

Allow notifications for EasyTask in your device settings — Android 13 and later ask separately, and a declined prompt is silent afterwards.
Exempt EasyTask from battery optimisation. Aggressive power saving on Xiaomi, Realme, Oppo, Vivo and Samsung devices is the single most common cause of missed notifications, because the system stops the app in the background.
Check that Do Not Disturb or a focus mode is not silencing them.
Sign out and back in once. That re-registers your device for push, which fixes it after some OS updates.

Reminders are late or not firing

Same cause, nearly always: the OS is not letting the app wake up. Allow exact alarms for EasyTask where your device offers that setting, exempt it from battery optimisation, and do not force-stop it from the recent-apps screen — on many Android builds a force-stop cancels every scheduled alarm until you open the app again.

Chat is not updating, or messages look stuck

Check your connection. Chat holds a live socket; on a flaky network it reconnects and catches up, which can look like a pause.
Pull down to refresh the conversation.
If a message keeps showing as sending, close and reopen the app to force a fresh connection.
On a corporate or campus network, ask your IT team whether websocket connections to easytask.marothiatechs.com on port 443 are allowed.

A photo or file will not attach

Allow photo, file or camera access when asked — the picker cannot open without it.
Very large files may fail on a slow connection; try again on wifi.
In the web app, some browsers block the file picker inside a private window.

Using EasyTask in a browser

EasyTask runs in the browser at easytask.marothiatechs.com/app/ with no install — sign in with the same mobile number. Use a current version of Chrome, Edge, Firefox or Safari. If the app looks half-loaded after an update, do a hard refresh; clearing site data also works, but it signs you out.

Account and workspace

Add or remove a team member — the workspace owner does this from the members screen.
Changed your phone number — write to us from the old registered number's account and we will move it across.
Lost access entirely — call us. We verify ownership before changing anything, which is slower but is what stops someone else taking your workspace.
Delete your account — see delete your account and data.

Anything else

Email support@marothiatechs.com, call +91 75728 57390, or see contact us for our office address and hours.